Marshall Harmony | Placing People First

Customer Service Executive
 
Are you someone who thrives on solving problems? Do you get a buzz from finding solutions that make a real difference?
 
Every customer call is a challenge of its own, and we need someone like you…someone who listens, takes ownership, and ensures every issue is handled fairly and efficiently.
 
Why this role as customer services is right for you?
 
There’s a lot of change happening after a recent acquisition, and employees’ ideas are actively shaping the way forward. You’ll be joining a team where your input genuinely matters.
 
You’ll be building on the solid foundation left by our previous Customer Service Executive, who spent over a decade perfecting this role, now it’s yours to make your own.
 
And unlike before, this isn’t just about supporting one area of the business. You’ll be an advocate for everything customer service, across all areas. Balancing the needs of both the customer and the business, you’ll be the steady, impartial presence making sure everyone is heard, and resolutions are fair.
 
What you’ll be doing:
• Taking full ownership of customer issues from start to resolution, whether it’s warranty queries, troubleshooting user errors, or knowing when something needs escalating.
• Acting as the key contact across three distinct brands, becoming the trusted link customers rely on.
• Managing tricky situations with confidence, ensuring both the customer and the business get a fair outcome.
• Working collaboratively to improve processes and enhance the customer experience.
 
What you’ll bring:
• A level-headed approach, great listening skills, and a problem-solving mindset.
• Technical product awareness and the ability to handle complex queries.
• The confidence to manage challenging conversations while keeping relationships intact.
• The ability to juggle tight deadlines and a varied workload as part of a customer-focused team.
 
What’s on offer?
• Salary: £28-30k
• 22 days’ holiday plus bank holidays
• A team that genuinely values fresh ideas and collaboration
 
If you’re ready to step into this role and make it your own, click ‘apply’ or connect with me on LinkedIn.
 
Marshall Harmony works exclusively with our clients, so you won’t hear from third parties about this role.